Returns maintains a 30 day hassle free money back guarantee on all items under $ 5000 in value. All greater value items are subject to a 10 working days policy. If for any reason, you are dissatisfied with your purchase, simply give us a call within the first 30 (or 10 working) days and arrange for a return. Once you receive a Return Authorization form, package the item safely as it was received including appraisals, certificates, miscellaneous packaging, and ship it to us. Upon receipt, our quality control department will carefully check the item for wear, alterations, sizing and damages to ensure that it is eligible for return. When accepted, refunds will be processed or amount credited towards a future purchase per your preference. All returns post 30 days are subject to a 25% cost of goods and service fee incurred by us in the procurement and manufacturing of jewelry and are only acceptable if the item is returned in an original or acceptable condition. For internationally sold merchandise duties, shipping and insurance costs will not be refunded.

Returns are not applicable to engraved or personalized items

We recommend that all returns be sent with a carrier that provides tracking services. Additionally, to secure against loss of goods, we recommend obtaining full insurance for the shipment as will not responsible for goods lost, stolen or damaged in transit.

Please contact us at for an additional assistance with regards to returns.

Upgrades & Trade-ins recognizes that customers often desire to invest in an item and then upgrade it to something new or something better. For trade-ins, the applicable cost of goods and service fee is 15% of the original cost and again requires that the item being traded in is in its original or acceptable condition.

Want to trade-in something you did not originally purchase from us?

We may also be able to offer you a credit for trading in jewelry purchased elsewhere. Please email us at as detailed a description of the item as possible to obtain an estimate and schedule a full consultation.